Safety
What we ask, and what happens when someone ignores it.
You’re going to be in a room with 3 strangers with your camera on. Here is exactly what protects you.
The 6 rules
camera on
The whole 45 minutes. Mute whenever you like; if you need out, you leave.
no recording
Not by us, not by you. Nothing from a room exists afterwards.
no messages before a match
Nobody can reach you unless you both chose each other.
tell us if something's off
Report someone during a room or days afterwards. We’d rather hear it than not.
behave, or you're out
Anything serious and you lose the account. It’s the only way rooms stay worth turning up to.
be on time
Cancel freely up to 2 hours before. Late cancels and no-shows affect how soon we seat you again. Two in a row put you on standby for your next 2 days.
If something happens in a room
Leave. That’s what the button is for. There’s no penalty, you don’t owe anyone an explanation, and your picks from any room you finished still count. Anyone else who’s uncomfortable can do exactly the same.
Then report it — from inside the room, or from the screen you see when you leave it. A person reads it, and if someone has done something serious they’re removed from prettymutual entirely, not just from your rooms.
We don’t give anyone the power to throw another person out of a room. One stranger’s bad day shouldn’t cost another stranger their week. We’d rather look at it properly afterwards and act on the person who actually did something.
You don’t have to be sure. You don’t have to explain first. Leave, report, and we’ll work out the rest afterwards.
Blocking someone
Blocking is yours alone. It’s instant, it’s permanent, it needs no reason, and they are never told. You’ll never be seated with them again, in any room, ever.
A block isn’t a report and it doesn’t count against anyone. If something happened that we should know about, report it — that’s a different thing and it goes to a person.
Reporting someone
You can report from inside a room, or from the screen you see when you leave it. A person reads every report. What happens next depends on what happened.
Something serious
Threats, sexual content, someone underage, impersonation. One report is enough: a person looks at it straight away and decides what happens to the account.
Something about how they behaved
Talking over everyone, rudeness, pushing for contact after you said no. A first report doesn’t change anything about their account, and we’ll say so plainly. It goes on file.
When it keeps happening
Reports from different people, about the same thing, are the signal. We also look at what the room itself shows — how much of it someone spoke for, how often they cut people off. That’s measured, not remembered.
Then a warning, then limits, then removed
Named clearly, each step, so nobody is surprised. We don’t publish exactly where the lines are, because a published line is a budget people spend.
What we never do
- We never tell anyone who reported them, or what was said, or how many people have. Not at any stage.
- We never record a room, so nothing you say can be replayed, shared or handed over.
- We never show anyone your surname, your email, your exact location or your face outside a room.
- We never let someone message you unless you both chose each other.
Meeting in person
Some people will want to, eventually. That’s yours to decide and we have no part in it — but the ordinary advice holds: somewhere public, tell someone where you’re going, and leave whenever you want to.
You’ve already got something most apps can’t give you: you’ve spent 45 minutes looking at this person while they talked to 3 other people. That’s a great deal harder to fake than a profile.
Something happened and you want a person.
Tell us what happened in your own words, at hello@prettymutual.com. Someone reads it, and replies. If you’re in immediate danger, contact your local emergency services first — we’re not an emergency service and we won’t pretend to be.